Support

This page is an English translation of the Korean original. If the versions differ, the Korean original is the reference, except where the mandatory laws of your place of habitual residence require that the version provided to you, or the interpretation most favourable to you, applies. For users residing in France or the Province of Quebec, the French version governs.

If you need help with your account, game data, payments, ad rewards, bugs, or personal information while using Rise of the Archer (양궁소녀 키우기), please contact us using the details below.

Information that helps us respond faster

• Your in-game Nickname (if you have not set one yourself, the default name starting with Archer_). The game has no screen that shows your user ID (UID), so you do not need to send a UID.
• Your platform (Android / iPhone or iPad) and your current sign-in method: Guest / Google / Apple. If your inquiry requires account verification, please also include the email address of the linked Google or Apple account.
• Your device, OS version, and app version
• The date and time the problem occurred, and what happened
• For payment issues: the app store you paid through (Google Play / App Store), the order number (for Google Play, the order number starting with GPA; for the App Store, the Order ID on your Apple receipt), the item name, and the date and time of payment. Do not send your full card number or bank account password.
• A screenshot of the error screen, if possible

Redeeming Coupons

• You can redeem a coupon on the Redeem a Coupon page (boomukgames.com/coupon/) by entering your in-game Nickname and the coupon code. It works on both Android and iPhone/iPad, and rewards are delivered to your in-game Mailbox.
• In the Android app, you can also enter coupons under More (···) → Settings → Coupon. Each coupon can be used only once per account, counting the website and the game together.
• If you enter the wrong Nickname, the reward may go to another user, and a coupon cannot be canceled once sent. Before sending, be sure to check the Nickname and stage shown on the screen.
• First-come, first-served coupons require the account’s Member Code in addition to the Nickname. The Member Code is shown at the bottom of the Account window under More (···) → Settings → Account in the game, and tapping it copies it. Do not share your Member Code with anyone.

Announcements and Community

Game announcements and event news are posted on the official Naver Cafe (cafe.naver.com/archergirl). You can also open it with the “Community” button in the in-game Settings; the “Notice” button opens the in-game notice window (Guide, Update Details and Upcoming Updates).

Pre-registration Rewards

• If you pre-registered on Google Play or pre-ordered on the App Store, this is confirmed when you launch the game, and the pre-registration reward (the in-game currency described on the Google Play and App Store pre-registration pages and on the official website) is delivered to the Mailbox of the game account you are signed in to at that time. Reward mail has no claim deadline.
• The pre-registration reward can be received only once per Google or Apple account and only once per game account (counting both app stores together), and it cannot be transferred to another game account. Please sign in to the game account you want before receiving it.
• If the reward does not arrive, check the following and then relaunch the game: for Google Play, that the Play Store account on your device is the Google account you pre-registered with; for iPhone/iPad, that the device runs iOS 16 or later and is signed in to the App Store with the Apple account you pre-ordered with. If it still does not arrive, contact Support with your Nickname, the app store, and the email address of the account you pre-registered with.

Payments and Purchases

• Once the app store confirms your payment, the purchased item and the purchase mileage (Mystic Keys) are delivered to your in-game Mailbox. Mail for items received through a real-money payment and purchase mileage mail have no claim deadline (shown as “No expiry” in the Mailbox). Coupon reward mail received through the website’s coupon page, Frost Dragon interruption reward mail and Welcome-Back Reward mail also have no deadline. Please claim any other mail (such as coupon rewards entered in the game) within the deadline shown in the Mailbox.
• Purchased items are delivered to the game account you were signed in to at the time of payment. They are not moved to a different game account even if you use the same Google Play or Apple account, so if you paid but cannot see the mail, first check that you are signed in to the game account you used when paying.
• If the sign-in information stored on your device is lost, you can no longer access a Guest account, and you also lose access to the items you purchased. We recommend linking a Google or Apple account under More (···) → Settings → Account before making a payment.
• For items that can be purchased only once, such as the Remove Ads Pack and Stage Packs, the purchase status is applied again when you sign in with the same game account. In the iPhone/iPad app, you can reapply ad removal by tapping “Restore purchases” on the Settings screen while signed in to the game account that purchased ad removal. It cannot be moved to a different game account.

Withdrawal of Purchases and Refunds

• Purchases made through Google Play: Use Google Play’s refund request process, or send a request to support@boomukgames.com. We review requests in accordance with applicable laws, the Terms of Service, and Google Play policies.
• Purchases made through the App Store: Refunds for App Store payments are handled by Apple. Please submit a request through Apple’s “Report a Problem” (reportaproblem.apple.com). The Operator cannot refund App Store payments directly.
• For the scope of withdrawal and the grounds on which it may be restricted, please see the Terms of Service.
• Once a refund is confirmed, any unclaimed mail delivered for that payment is deleted, and items already claimed (including purchase mileage and the extra amount granted by the 2× bonus on the first purchase of a gem product) are reclaimed in the game. Reclamation is limited to the currency you hold at that time, so your balance never goes below 0; any remaining amount is reclaimed afterward. Archery Tickets are reclaimed first from the tickets you hold, and any amount that cannot be reclaimed in tickets is converted at 1,500 Diamonds per ticket and reclaimed from your Diamonds. A reclamation notice is shown in the Mailbox until reclamation is complete. While currency other than Mystic Keys (Diamonds, Emeralds, Ruby, Stars or Archery Tickets) is still being reclaimed, you cannot make new payments. If only Mystic Keys are still being reclaimed, you can make payments (the game informs you before you pay); the purchased items are delivered in full, and the remaining keys continue to be reclaimed from the Mystic Keys you receive afterward, including the purchase mileage from that payment. If an item that can be purchased only once is refunded, its effect (such as ad removal) is also removed.

If You Lost a Character You Played as a Guest

If, while playing as a Guest, you tried to link an account, that Google or Apple account was already linked to another character, you tapped [Sign In] on the “Sign in to that character?” prompt, and you then could not return to your original Guest character, please contact Support. If a record of that switch remains on our server and your identity is verified, we can move that Google or Apple sign-in to your original Guest character.

• We do not copy progress data or merge the two characters. Only the sign-in link is moved to the original character; anything you earned or purchased on your current character stays with your current character.
• To verify your identity, send your email from the email address of that Google account if you use Google sign-in, or from the email address of that Apple account if you use Apple sign-in. If you used Apple’s “Hide My Email,” check the address forwarded to this game (an address ending in @privaterelay.appleid.com) under “Sign in with Apple” in your iPhone Settings, and include it in your email. We may ask for additional verification to confirm your identity.
• Please include your current character’s Nickname, the original Guest character’s Nickname, its approximate progress and when it was switched, and your sign-in method (Google / Apple).
• If the sign-in being moved is your current character’s only sign-in, you will no longer be able to access your current character after the move, so we proceed only with your consent. In that case, your current character is kept rather than deleted; if the recovered character is later deleted, the kept character, which has no sign-in method, is also deleted after a 7-day deletion waiting period from that point. To keep using both characters, first link another sign-in to your current character (Apple if you use Google, or Google if you use Apple).
• Progress made after the Guest character was last saved (usually within the last few minutes) may not be retained.
• After the switch to the other character, the original Guest character’s Nickname may have been released and the character removed from the rankings; after recovery, it is shown with a default name starting with Archer_ (you can set a name again).
• We cannot move the sign-in if there is no record of the switch (including when the record was destroyed after 3 years from the switch, or was deleted together with your current character), if your identity cannot be verified by email, if your current character or the original character is pending deletion or has been deleted, or if the original character continued to be used after the switch or has another sign-in linked.
• Processing records (the identifiers and Nicknames of both characters, the partially masked email address, the outcome, and so on) are kept for dispute resolution for 3 years from the last processing date, even if the account is deleted, and then destroyed.

Account and Data Deletion

To delete your entire account, use the More (···) button at the top of the game screen → Settings → Account → Delete Account, or make an email request as described on the Account and Data Deletion page. If you request deletion in the Android app, your account is deleted after a 7-day deletion waiting period; if you launch the game again with the same account during the waiting period and select [Continue] on the prompt, the request is canceled. If you request deletion in the iPhone/iPad app, your account is deleted immediately with no deletion waiting period, and this cannot be undone. If you request deletion by email, your account is deleted after identity verification and a 7-day deletion waiting period, regardless of your platform. Simply deleting the app or signing out does not delete your account or game data on our servers.

Account deletion is a separate procedure from payment refunds, and any unclaimed paid-purchase mail is deleted together with the account.

Game inquiries are handled primarily by email. The phone number below is the Operator’s business contact number.

Business Information